Returns & Refunds

Last updated: 11 September 2026

We want you to love your Lune Ring. If you don't, send it back within 30 days of delivery for a full refund — no questions asked.

30-day money-back guarantee

  • You have 30 days from the day your order is delivered to request a return.
  • The ring, charging dock and cable should be returned in their original packaging where possible. Normal signs of wear from trying the ring on are fine.
  • Refunds are issued to the original payment method for the full purchase price. Return shipping is free within the 30-day window.

Free size exchanges

Ordered the wrong size? We'll exchange it for free within 30 days of delivery. Contact us with your order number and the size you need; we'll send a prepaid return label and dispatch the new size as soon as the original is scanned by the carrier. Not sure of your size? Use the size guide on our home page before you re-order.

How to start a return or exchange

  1. Message us through our contact page with your order number and whether you'd like a refund or an exchange.
  2. We'll reply within one business day with a prepaid return label and instructions.
  3. Pack the ring, dock and cable, attach the label and drop it off with the carrier.
  4. Once the return is received and checked (usually 3–5 business days after arrival), we'll process your refund or ship your exchange.

Refund timing

Refunds are sent to your original payment method within 2 business days of us receiving the return. Depending on your bank or card issuer, it can take a further 5–10 business days to appear on your statement.

One-year warranty

Every Lune Ring is covered by a one-year limited warranty from the date of delivery against defects in materials and workmanship, including the battery, sensors and charging dock. If your ring stops working through no fault of your own during that year, we'll repair or replace it free of charge.

The warranty does not cover damage caused by accidents, misuse, unauthorised modification, exposure beyond the stated water-resistance rating, or normal cosmetic wear such as scratches to the finish.

Non-returnable items

We can't accept returns on items received more than 30 days ago, items that have been modified, or gift cards.

Cancellations

You can cancel an order for a full refund any time before it is dispatched. Once it has shipped, please follow the return process above.

Questions

We're happy to help — reach us through our contact page.